For patients at TriStar Centennial Medical Center
We welcome visitors and guests to our award-winning hospital. Find helpful information about our visitor services, including gift shop and food court hours, Wi-Fi access, our campus map, chapel availability and parking guidelines.
Information, guidance and resources for our patients
At TriStar Centennial Medical Center, we welcome the opportunity to serve you and your family and are dedicated to ensuring your time at our facility exceeds your expectations. We hope this information is helpful for you and your family members as we strive to meet your healthcare needs.
Patient policies and procedures
We want you to be as prepared as possible for your hospital visit or stay.
General visiting hours
Visiting guidelines are in place to protect patients' privacy and provide a restful healing environment while allowing patients the comfort of welcomed visitors. General visiting hours are 9:00am to 9:00pm daily. However, each unit may have its own guidelines for visitation.
Please call (615) 342-1000 regarding visiting hours for specific departments.
TriStar Centennial has six separate registration areas located at TriStar Centennial Tower, TriStar Centennial Imaging Center, TriStar Centennial Women's & Children's Hospital, Women's Health Center, TriStar Parthenon Pavilion and the TriStar Centennial Emergency Room.
Each area has its own hours of operation, pre-registration requirements and contact information.
We're here to answer any medical questions you have, like: Are my symptoms normal? Do I need to go to the ER or urgent care? Is my child's fever too high? Are there new treatment options for my chronic condition? Just call our free, 24/7 help line — Ask-A-Nurse.
Need a physician referral?
TriStar MedLine can help. We are available by phone Monday through Friday from 7:00am to 7:00pm CST.
More resources for our patients
We offer a wide range of resources to ensure you get all the information you need to understand and be comfortable with your care.
Patient financial resources
Medical expenses affect everyone differently, and we want you to be able to understand all your options relating to your care. We offer information about our accepted insurance plans as well as our Patient Payment Estimator, which helps you determine the cost amount for an upcoming service.
Whether you are having surgery yourself or a loved one is having surgery, we are here to help make the process as streamlined as possible. Most procedures are eligible for preregistration, and on the day of surgery, you may also register for surgery text messaging, a service which informs you of your loved one’s progress.
Patient safety is our top priority, so we ensure efficiency in our emergency services, prevent infections and make sure you are treated by physicians and clinical staff of nationally-recognized quality standards. We also take numerous measures to effectively maintain our high safety standards, and we look forward to providing you with the best possible patient experience.
At all TriStar Health hospitals, we make sure interactions between patients and physicians have a unique personal touch by offering concierge medicine. It allows patients to call, text or email their healthcare provider to both ask questions and schedule appointments. Unlimited access to personalized healthcare is available at your fingertips for an annual fee.
TriStar Health Ask-A-Nurse
Healthcare concerns can arise at any time. Day or night, we want to be there for you, so our Ask-A-Nurse service allows our expert nurses to be available 24/7 to advise on topics ranging from cardiac care to children’s health to orthopedics and men’s and women’s issues. While they can not officially diagnose conditions, they can provide you peace of mind through informative answers to your questions.