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For patients at TriStar Greenview Regional Hospital

TriStar Greenview is committed to offering patients a wide range of information and resources to make your time with us comfortable and easy. Visit our For Patients page to learn about amenities, our policies and financial resources.

Patient policies and procedures

At TriStar Greenview Regional Hospital, we are dedicated to serving you and your family in a manner that exceeds your expectations. The information provided here will help you prepare for your visit so that you may have a restful, healing experience. And remember, you have the option to pre-register online before you arrive.

Patient center

The main admitting area is located on the first floor of the Physician Specialty Center, and is open for registration from 5:30am until 5:00pm, Monday through Friday. If you have any questions regarding your visit, call (270) 793-2038.

Scheduling appointments

The majority of routine, outpatient and inpatient appointments are made through the Central Scheduling office. When calling to make an appointment, the following information should be available:

  • Patient name
  • Date of birth
  • Home telephone
  • Work telephone
  • Weight
  • Diagnosis/symptoms
  • Procedure/test to be scheduled
  • Type of insurance
  • Insurance policy number (if applicable)

Central Scheduling will request that either a doctor's order be faxed or you bring the doctor's order with you on the day of testing. Patients who arrive for testing without a doctor's order (written or faxed) may have their test delayed. Confirm the order by contacting the doctor or his/her office. Central Scheduling Telephone: (270) 793-3125 Central Scheduling Fax: (866) 829-2669

Important information for patients

  • If you might be pregnant, please call (800) 242-5662 before your scheduled appointment time.
  • If your physician gave you X-rays to bring with you, please do not forget them, as these will be extremely crucial to achieving the best level of care.
  • If you have had any previous reaction to X-ray IV contrast agents, please call (800) 242-5662 at least 2-3 days prior to your scheduled appointment.
  • If you have a question regarding your exam or the preparation for the exam, please do not hesitate to call us. A technologist will be available should you need them.
  • If for any reason you are unable to keep your appointment, you must call (270) 793-3125 to notify and reschedule.

Ask-A-Nurse

We're here to answer any medical questions you have, like: Are my symptoms normal? Do I need to go to the ER or an urgent care? Is my child's fever too high? Are there new treatment options for my chronic condition? Just call our free, 24/7 help line — Ask-A-Nurse.

Need a physician referral?

TriStar MedLine can help. We are available by phone Monday through Friday from 7:00am to 7:00pm CST.

TriStar MedLine can help. We are available by phone Monday through Friday from 7:00am to 7:00pm CST.

More resources for our patients

We offer a wide range of resources to ensure you get all the information you need to understand and be comfortable with your care.

Patient financial resources

Medical expenses affect everyone differently, and we want you to be able to understand all your options relating to your care. We offer information about our accepted insurance plans as well as our Patient Payment Estimator, which helps you determine the cost amount for an upcoming service.

Learn more about our patient financial resources 

Surgical resources

Whether you are having surgery yourself or a loved one is having surgery, we are here to help make the process as streamlined as possible. Most procedures are eligible for preregistration, and on the day of surgery, you may also register for surgery text messaging, a service which informs you of your loved one’s progress.

Learn more about online preregistration  

Patient safety

Patient safety is our top priority, so we ensure efficiency in our emergency services, prevent infections and make sure you are treated by physicians and clinical staff of nationally-recognized quality standards. We also take numerous measures to effectively maintain our high safety standards, and we look forward to providing you with the best possible patient experience.

Concierge medicine

At all TriStar Health hospitals, we make sure interactions between patients and physicians have a unique personal touch by offering concierge medicine. It allows patients to call, text or email their healthcare provider to both ask questions and schedule appointments. Unlimited access to personalized healthcare is available at your fingertips for an annual fee.

TriStar Health Ask-A-Nurse

Healthcare concerns can arise at any time. Day or night, we want to be there for you, so our Ask-A-Nurse service allows our expert nurses to be available 24/7 to advise on topics ranging from cardiac care to children’s health to orthopedics and men’s and women’s issues. While they can not officially diagnose conditions, they can provide you peace of mind through informative answers to your questions.

Learn more about Ask-A-Nurse 

Patient-focused programs and services

It is our mission to ensure that patients receive the best possible treatment from their caregivers. As such, we have proudly instituted programs to supplement your care and reward excellence in the field.

Hospitalist care

TriStar Greenview Regional Hospital employs the services of hospitalists, physicians that "quarterback" patient care from the moment you set foot in our hospital until you leave. No matter the need, the hospitalist is there for you, ensuring that you and your family are being expertly taken care of every step of the way.

The DAISY Award

The DAISY Award is an international recognition program that honors and celebrates the efforts of our nurses and their compassionate, expert care. Patients, visitors, nurses, physicians and employees are invited to nominate TriStar Greenview nurses who are deserving of this award.
Image depicting the MyHealthONE application and the different features that are available within the app.
MyHealthONE Logo

MyHealthONE allows you to manage all parts of your healthcare easily and securely

  • View health records — lab results, physician notes, imaging reports and more
  • View your post-visit summary
  • Schedule a follow-up appointment
  • Share your health records with a physician or caregiver
  • And more
Create an account 
Image depicting the MyHealthONE application and the different features that are available within the app.

Download the MyHealthONE app on the App Store® or Google Play

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