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For visitors at TriStar StoneCrest Medical Center

We welcome visitors at TriStar StoneCrest Medical Center. To ensure you have a pleasant visit, you can find our visiting hours, guest policies, amenities and information about local lodging and accommodations.

Visitor policy

*Updated Visitation Policy* Effective Monday, March 22, 2022

Inpatient Visitor Policy:

  • Inpatient visitation hours of 6:00am – 8:00pm.

Maternity and NICU visitor policy:

  • Two overnight visitors will be allowed to remain with a maternity patient.
  • NICU patients may have both parents/or mother + banded designated individuals as visitors 24/7.

Joint replacement and spine surgery visitor policy:

  • Inpatients having spine surgery or joint replacement surgery may have their “Coach” remain overnight.

Same day surgery/outpatient visitor policy:

  • Same day surgery patients are allowed two visitors total during their procedure.
  • Only one visitor can remain with the patient.
  • The second visitor may wait in the designated waiting area.

Additional visitor guidelines:

  • Visitors must wear masks while inside the facility, including patient rooms.
  • Visitors must maintain social distancing in common spaces.
  • We encourage visitors to coordinate their visits to prevent large groups from gathering in the cafeteria, lobbies, waiting rooms, or other areas.
  • Perform hand hygiene at entry/exit of the building, department/unit, and the patient’s room.
  • Adhere to facility visiting hours.
  • Failure to adhere to these guidelines may result in the loss of visiting privileges.

Circumstances may allow for specific exceptions to any visitation restrictions described on this webpage. Those circumstances include religious visitation as well as a designated support person for a patient with a disability to provide assistance with communication or other necessary components of the patient's treatment. All persons entering under an exception remain subject to appropriate infection control protocols.

Information for our visitors

For your convenience we have included some answers to frequently asked questions.

Visiting hours

We believe it is beneficial to patients for loved ones to visit regularly, so visitation hours are not restricted. It is our policy to be flexible and accessible for friends and family to visit our guests anytime. The intensive care unit welcomes a family member or friend to stay with the patient twenty four hours per day, seven days per week. Visitors should check in at the nurses’ station after 9:00pm.

The Maternity Services Unit and the Critical Care Unit will both be secured units. When visiting these areas, someone at the main nurses station, located off of the elevator lobby, will be able to let you in. In the event you visit late in the evening or early morning, you will need to use the courtesy phone located in the waiting areas.

Children are welcome to visit guests if accompanied by an adult.


Visitor parking is located directly in front of the hospital and in front of the Emergency Room entrance.


Gift shop

The gift shop is located in the main lobby area and offers a variety of gifts including fresh flowers, baby items, get well, reading material, balloons, and specialty gift items. Same-day delivery gifts for patients are available.

Hours of operation:

Monday through Friday
9:00am — 3:00pm

Feel free to contact the gift shop at (615) 768-2208 or view items online at the TriStar StoneCrest Gift Shop.

Our café

Our café is located on the first floor and is open Monday through Friday.

Hours of operation:

Monday through Friday
Breakfast 7:00am — 9:30am
Lunch 11:00am — 1:30pm

Vending areas

Vending machines are located in the café dining area and in the Emergency Room waiting area.

Wi-Fi access

Free Wi-Fi internet access is available throughout campus.


Upon the patient’s request, an adult family member may stay overnight in the patient room. The following hotels are located near the hospital and offer discounted rates to family members or friends visiting TriStar Health patients. Please ask for the hospital rate when calling.

Days Inn(615) 355-6161
Deerfield Inn(615) 220-4700
Hampton Inn(615) 731-9911
Hilton Garden(615) 355-6262
Fairfield Inn & Suite(615) 223-8877
Sleep Inn(615) 220-2260


Our chapel is located on the first floor near patient registration. Ask a staff member for information about service schedules or chaplain services.

Tobacco-free policy

In keeping with our campus-wide tobacco-free policy, the use of tobacco products is not permitted inside or outside the hospital or in buildings owned by the hospital.

Share your story

We strive to help you get the compassionate, high-quality care you need and deserve. We would love to hear about your experience at our facility and how our caring staff made your time with us memorable.

Thank a TriStar Health employee

Our goal is to make your experience as positive and helpful as possible. If you would like to say thank you, our dedicated employees would be delighted to hear how they positively impacted your visit.