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For visitors at TriStar StoneCrest Medical Center

We welcome visitors at TriStar StoneCrest Medical Center. To ensure you have a pleasant visit, you can find our visiting hours, guest policies, amenities and information about local lodging and accommodations.

Circumstances may allow for specific exceptions to any visitation restrictions described on this webpage. Those circumstances include religious visitation as well as a designated support person for a patient with a disability to provide assistance with communication or other necessary components of the patient's treatment. All persons entering under an exception remain subject to appropriate infection control protocols.

Information for our visitors

For your convenience we have included some answers to frequently asked questions.

Visiting hours

We believe it is beneficial to patients for loved ones to visit regularly so visitation hours are not restricted. Our policy is to be flexible and accessible for friends and family to see our guests anytime.

Due to the size of our Same Day Waiting Area and the volume of surgery patients, we have the following visitor guidelines:

  • Same-day/outpatient surgery patients are allowed only two visitors during their procedure.
  • Only one visitor can remain with the patient.
  • The second visitor may wait in the designated waiting area.

The Women's Services and Critical Care Unit are both secured units. When visiting these areas, someone at the main nurse's station, located off of the elevator lobby, will be able to let you in. If you stay late in the evening or early morning, you must use the courtesy phone in the waiting areas.

Children are welcome to visit guests if accompanied by an adult.


Visitor parking is located directly in front of the hospital and in front of the Emergency Room entrance.


Gift shop

The gift shop is located in the main lobby area and offers a variety of gifts including fresh flowers, baby items, get well, reading material, balloons, and specialty gift items. Same-day delivery gifts for patients are available.

Hours of operation:

Monday through Friday
9:00am — 3:00pm

Feel free to contact the gift shop at (615) 768-2208 or view items online at the TriStar StoneCrest Gift Shop.

Our café

Our café is located on the first floor and is open Monday through Friday.

Hours of operation:

Monday through Friday
Breakfast 6:30 am to 9:30 am
Lunch 11:00 am to 1:30 pm

Vending areas

Vending machines are located in the café dining area and in the Emergency Room waiting area.

Wi-Fi access

Free Wi-Fi internet access is available throughout campus.


Upon the patient’s request, an adult family member may stay overnight in the patient room. The following hotels are located near the hospital and offer discounted rates to family members or friends visiting TriStar Health patients. Please ask for the hospital rate when calling.


Our chapel is located on the first floor near patient registration. Ask a staff member for information about service schedules or chaplain services.

Tobacco-free policy

In keeping with our campus-wide tobacco-free policy, the use of tobacco products is not permitted inside or outside the hospital or in buildings owned by the hospital.