For patients at TriStar StoneCrest Medical Center
New to our hospital? Find out what patients can expect at TriStar StoneCrest, with information about registration, appointments, our emergency room and resources to help you on your journey to better health and well-being.
Information, guidance and resources for our patients
Thank you for entrusting us with your care. Below are some answers to questions that may help you during your stay.
Patient center policies and amenities
We want our patients to feel right at home. The information we've provided will tell you what to expect before, during and after your stay.
Our hospitals commitment
Thank you for choosing TriStar StoneCrest Medical Center in Smyrna for your family’s healthcare. We are honored to serve you and we strive to exceed your expectations during your visit with us. The information provided here will help you prepare for your visit. We want ensure your stay is comfortable and a positive experience. If you have specific questions about your care at any time, talk with your physician or a member of your care team at the hospital.
We serve communities near Smyrna, Murfreesboro, and La Vergne. We want to keep you healthy for life and help you have the quality of life you deserve. We partner with community organizations to support local health fairs and screenings and provide educational seminars. We’re here to connect you with the resources and knowledge you need to manage your health. Register for a class today!
We welcome you as a patient. The main admitting area is located on the first floor of the hospital, just inside the main entrance. It is open for registration from 6:00am until 6:00pm, Monday through Friday. In addition, we are offering outpatient services on Saturday mornings. We are happy to answer any questions you might have concerning your visit by calling (615) 695-7250.
Scheduling an appointment
To obtain an appointment for outpatient services please call Central Scheduling at (615) 768-2020. Our staff will work with you and your physician to arrange your appointment at a time convenient to your schedule.
Hospitalists are physicians who specialize in hospital inpatient care and are usually internists. Your primary care physician has made them available to you in the event you require hospitalization.
If your primary care physician utilizes hospitalist services and you need to be admitted to the hospital, you will be admitted by one of our hospitalist providers. They will manage and direct your care while you are a patient in the hospital. Our providers work closely as a team, so you may see more than one of them during your stay.
Our hospitalists will keep your primary care physician informed of your progress while you are in the hospital. They are available to answer any questions you or your family may have regarding your plan of care.
The emergency department is open 24 hours per day, 7 days a week. In addition to taking care of emergency patients, this department registers all after-hours admissions and patients who need outpatient testing. To make inquiries, please call (615) 768-2020.
We're here to answer any medical questions you have, like: Are my symptoms normal? Do I need to go to the ER or an urgent care? Is my child's fever too high? Are there new treatment options for my chronic condition? Just call our free, 24/7 help line — Ask-A-Nurse.
More resources for our patients
We offer a wide range of resources to ensure you get all the information you need to understand and be comfortable with your care.
Patient financial resources
Medical expenses affect everyone differently, and we want you to be able to understand all your options relating to your care. We offer information about our accepted insurance plans as well as our Patient Payment Estimator, which helps you determine the cost amount for an upcoming service.
Whether you are having surgery yourself or a loved one is having surgery, we are here to help make the process as streamlined as possible. Most procedures are eligible for registration, and on the day of surgery, you may also register for surgery text messaging, a service which informs you of your loved one’s progress.
Patient safety is our top priority, so we ensure efficiency in our emergency services, prevent infections and make sure you are treated by physicians and clinical staff of nationally-recognized quality standards. We also take numerous measures to effectively maintain our high safety standards, and we look forward to providing you with the best possible patient experience.
At all TriStar Health hospitals, we make sure interactions between patients and physicians have a unique personal touch by offering concierge medicine. It allows patients to call, text or email their healthcare provider to both ask questions and schedule appointments. Unlimited access to personalized healthcare is available at your fingertips for an annual fee.
TriStar Health Ask-A-Nurse
Healthcare concerns can arise at any time. Day or night, we want to be there for you, so our Ask-A-Nurse service allows our expert nurses to be available 24/7 to advise on topics ranging from cardiac care to children’s health to orthopedics and men’s and women’s issues. While they can not officially diagnose conditions, they can provide you peace of mind through informative answers to your questions.
Acknowledge a nurse who went above and beyond
Every day, TriStar StoneCrest nurses make a difference here. If one of them has gone above and beyond to make your experience here—even your life—a little better, you may be able to nominate them for an award.
The DAISY Award
Honor a TriStar Health employee
MyHealthONE allows you to manage all parts of your healthcare easily and securely
- View health records — lab results, physician notes, imaging reports and more
- View your post-visit summary
- Schedule a follow-up appointment
- Share your health records with a physician or caregiver
- And more