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For patients at TriStar StoneCrest Medical Center

New to our hospital? Find out what patients can expect at TriStar StoneCrest, with information about registration, appointments, our emergency room and resources to help you on your journey to better health and well-being.

Patient center policies and amenities

We want our patients to feel right at home. The information we've provided will tell you what to expect before, during and after your stay.

Our hospitals commitment

Thank you for choosing TriStar StoneCrest Medical Center in Smyrna for your family’s healthcare. We are honored to serve you and we strive to exceed your expectations during your visit with us. The information provided here will help you prepare for your visit. We want ensure your stay is comfortable and a positive experience. If you have specific questions about your care at any time, talk with your physician or a member of your care team at the hospital.

Remember that you can pre-register online before your surgery. If you need assistance, call (615) 695-7250.

We serve communities near Smyrna, Murfreesboro, and La Vergne. We want to keep you healthy for life and help you have the quality of life you deserve. We partner with community organizations to support local health fairs and screenings and provide educational seminars. We’re here to connect you with the resources and knowledge you need to manage your health. Register for a class today!

Patient registration

We welcome you as a patient. The main admitting area is located on the first floor of the hospital, just inside the main entrance. It is open for registration from 6:00am until 6:00pm, Monday through Friday. In addition, we are offering outpatient services on Saturday mornings. We are happy to answer any questions you might have concerning your visit by calling (615) 695-7250.

Scheduling an appointment

To obtain an appointment for outpatient services please call Central Scheduling at (615) 768-2020. Our staff will work with you and your physician to arrange your appointment at a time convenient to your schedule.

Hospitalists

Hospitalists are physicians who specialize in hospital inpatient care and are usually internists. Your primary care physician has made them available to you in the event you require hospitalization.

If your primary care physician utilizes hospitalist services and you need to be admitted to the hospital, you will be admitted by one of our hospitalist providers. They will manage and direct your care while you are a patient in the hospital. Our providers work closely as a team, so you may see more than one of them during your stay.

Our hospitalists will keep your primary care physician informed of your progress while you are in the hospital. They are available to answer any questions you or your family may have regarding your plan of care.

Emergency department

The emergency department is open 24 hours per day, 7 days a week. In addition to taking care of emergency patients, this department registers all after-hours admissions and patients who need outpatient testing. To make inquiries, please call (615) 768-2020.

Ask-A-Nurse

We're here to answer any medical questions you have, like: Are my symptoms normal? Do I need to go to the ER or an urgent care? Is my child's fever too high? Are there new treatment options for my chronic condition? Just call our free, 24/7 help line — Ask-A-Nurse.

More resources for our patients

We offer a wide range of resources to ensure you get all the information you need to understand and be comfortable with your care.

Patient financial resources

Medical expenses affect everyone differently, and we want you to be able to understand all your options relating to your care. We offer information about our accepted insurance plans as well as our Patient Payment Estimator, which helps you determine the cost amount for an upcoming service.

Learn more about our patient financial resources 

Surgical resources

Whether you are having surgery yourself or a loved one is having surgery, we are here to help make the process as streamlined as possible. Most procedures are eligible for preregistration, and on the day of surgery, you may also register for surgery text messaging, a service which informs you of your loved one’s progress.

Learn more about online preregistration  

Patient safety

Patient safety is our top priority, so we ensure efficiency in our emergency services, prevent infections and make sure you are treated by physicians and clinical staff of nationally-recognized quality standards. We also take numerous measures to effectively maintain our high safety standards, and we look forward to providing you with the best possible patient experience.

Concierge medicine

At all TriStar Health hospitals, we make sure interactions between patients and physicians have a unique personal touch by offering concierge medicine. It allows patients to call, text or email their healthcare provider to both ask questions and schedule appointments. Unlimited access to personalized healthcare is available at your fingertips for an annual fee.

TriStar Health Ask-A-Nurse

Healthcare concerns can arise at any time. Day or night, we want to be there for you, so our Ask-A-Nurse service allows our expert nurses to be available 24/7 to advise on topics ranging from cardiac care to children’s health to orthopedics and men’s and women’s issues. While they can not officially diagnose conditions, they can provide you peace of mind through informative answers to your questions.

Learn more about Ask-A-Nurse 
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Need a physician referral?

TriStar MedLine can help. We are available by phone Monday through Friday from 7:00am to 7:00pm CST.

Acknowledge a nurse who went above and beyond

Every day, TriStar StoneCrest nurses make a difference here. If one of them has gone above and beyond to make your experience here—even your life—a little better, you may be able to nominate them for an award.

The DAISY Award

We participate in The DAISY Award program, an international program the effort, care skill our nurses put forth every day. TriStar StoneCrest recognizes one of our nurses each quarter.

Honor a TriStar Health employee

TriStar Health proudly offers the ROSE Award, short for Recognition of Service Excellence, to unsung heroes who go above and beyond in a non-nursing role to provide the best possible service to the patients in our hospital.
Image depicting the MyHealthONE application and the different features that are available within the app.
MyHealthONE Logo

MyHealthONE allows you to manage all parts of your healthcare easily and securely

  • View health records — lab results, physician notes, imaging reports and more
  • View your post-visit summary
  • Schedule a follow-up appointment
  • Share your health records with a physician or caregiver
  • And more
Create an account 
Image depicting the MyHealthONE application and the different features that are available within the app.

Download the MyHealthONE app on the App Store® or Google Play

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