Patient information
Helpful information for our patients
Giving our patients easy access to healthcare is a priority at TriStar Southern Hills Medical Center, so we give you useful guidance before you arrive. We strive to take the guesswork out of your hospital experience so you can focus on your health.
Patient Resources
Online registration
We know your time is valuable. That’s why we offer convenient online registration for services such as surgical procedures, mammograms, and diagnostic tests and treatments.
We know your time is valuable. That’s why we offer convenient online registration for services such as surgical procedures, mammograms, and diagnostic tests and treatments.
Participating insurance plans
Advance care planning
Advance directives are legal documents that allow you to give directions for your future medical care. Advance directives help you protect your right to request or refuse care.
Patient rights and responsibilities
Ask-A-Nurse
We're here to answer any medical questions you have, like: Are my symptoms normal? Do I need to go to the ER or an urgent care? Is my child's fever too high? Are there new treatment options for my chronic condition?
Just call our free, 24/7 help line — Ask-A-Nurse.
Patient procedures and guidelines
When you're going into a hospital visit, knowing what to expect can help to calm your anxiety and pave the way for an easier experience. That's why our team at TriStar Southern Hills Medical Center wants to walk you through what you may need to know before you ever step through our doors .
Patient registration
Our Patient Registration Department welcomes you as a patient. The main admitting area is located on the first floor of the hospital, just inside the main entrance. It is open for registration from 5:30am until 5:30pm, Monday through Friday.
Remember you also have the option to register online before you arrive at the hospital.
We are happy to answer any questions you might have about your visit, just call us at (615) 781-4152.
Our registration hours
- Endoscopy Center: 6:30am - 3:00pm
- TriStar Health Diagnostic and Imaging Center: 7:00am - 4:30pm
- TriStar Medical Plaza Brentwood: 7:30am - 5:00pm
Outpatient appointments
To obtain an appointment for outpatient services please call (615) 695-SCAN. The Central Scheduling staff will work with you and your physician to arrange your appointment at a time convenient to your schedule.
Emergency department
The emergency department is open 24 hours per day, 7 days a week. In addition to taking care of emergency patients, this department registers all after hours admissions and patients who need outpatient testing.
Transportation resources
- Uber
- Lyft
- Kwik Cab: (615) 934-0777
- Music City Cab: (615) 865-4100
- Yellow Cab: (615) 256-0101
Planning visits
If you are visiting a patient or will be expecting visitors as a patient, please read over our visiting guidelines, which are in place to protect the privacy of patients and to provide a restful, healing environment while allowing patients the comfort of welcomed visitors.
Need a physician referral?
TriStar MedLine can help.
We are available by phone Monday through Friday from 7:00am to 7:00pm.
More resources for our patients
We offer a wide range of resources to ensure you get all the information you need to understand and be comfortable with your care.
Surgical resources
Whether you are having surgery yourself or a loved one is having surgery, we are here to help make the process as streamlined as possible. Most procedures are eligible for registration, and on the day of surgery, you may also register for surgery text messaging a service which informs you of your loved one’s progress.
Concierge medicine
At all TriStar Health hospitals, we make sure interactions between patients and physicians have a unique personal touch by offering concierge medicine. It allows patients to call, text or email their healthcare provider to both ask questions and schedule appointments. Unlimited access to personalized healthcare is available at your fingertips for an annual fee.
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MyHealthONE is our secure patient portal that allows you to manage all parts of your healthcare easily and securely.
- View health records — lab results, physician notes, imaging reports and more
- View your post-visit summary
- Schedule a follow-up appointment
- Share your health records with a physician or caregiver
- And more
Download the MyHealthONE app on the App Store® or Google Play