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For patients at TriStar Southern Hills Medical Center

Prepare for your hospital visit by getting your questions answered about local transporation, patient registration and appointments, our emergency services and visiting hours at TriStar Southern Hills Medical Center.

Patient procedures and guidelines

When you're going into a hospital visit, knowing what to expect can help to calm your anxiety and pave the way for an easier experience. That's why our team at TriStar Southern Hills Medical Center wants to walk you through what you may need to know before you ever step through our doors .

Patient registration

Our Patient Registration Department welcomes you as a patient. The main admitting area is located on the first floor of the hospital, just inside the main entrance. It is open for registration from 5:30am until 5:30pm, Monday through Friday.

Remember you also have the option to preregister online before you arrive at the hospital.

We are happy to answer any questions you might have about your visit, just call us at (615) 781-4152.

Our registration hours

  • Endoscopy Center:  6:30am - 3:00pm
  • TriStar Health Diagnostic and Imaging Center:  7:00am - 4:30pm
  • TriStar Medical Plaza Brentwood: 7:30am - 5:00pm

Outpatient appointments

To obtain an appointment for outpatient services please call (615) 695-SCAN. The Central Scheduling staff will work with you and your physician to arrange your appointment at a time convenient to your schedule.

Emergency department

The emergency department is open 24 hours per day, 7 days a week. In addition to taking care of emergency patients, this department registers all after hours admissions and patients who need outpatient testing.

Transportation resources

Planning visits

If you are visiting a patient or will be expecting visitors as a patient, please read over our visiting guidelines, which are in place to protect the privacy of patients and to provide a restful, healing environment while allowing patients the comfort of welcomed visitors.

Ask-A-Nurse

We're here to answer any medical questions you have, like: Are my symptoms normal? Do I need to go to the ER or an urgent care? Is my child's fever too high? Are there new treatment options for my chronic condition? Just call our free, 24/7 help line — Ask-A-Nurse.

Decorative

Need a physician referral?

TriStar MedLine can help.

We are available by phone Monday through Friday from 7:00am to 7:00pm.

More resources for our patients

We offer a wide range of resources to ensure you get all the information you need to understand and be comfortable with your care.

Patient financial resources

Medical expenses affect everyone differently, and we want you to be able to understand all your options relating to your care. We offer information about our accepted insurance plans as well as our Patient Payment Estimator, which helps you determine the cost amount for an upcoming service.

Learn more about our patient financial resources 

Surgical resources

Whether you are having surgery yourself or a loved one is having surgery, we are here to help make the process as streamlined as possible. Most procedures are eligible for preregistration, and on the day of surgery, you may also register for surgery text messaging a service which informs you of your loved one’s progress.

Learn more about online preregistration  

Patient safety

Patient safety is our top priority, so we ensure efficiency in our emergency services, prevent infections and make sure you are treated by physicians and clinical staff of nationally-recognized quality standards. We also take numerous measures to effectively maintain our high safety standards, and we look forward to providing you with the best possible patient experience.

Concierge medicine

At all TriStar Health hospitals, we make sure interactions between patients and physicians have a unique personal touch by offering concierge medicine. It allows patients to call, text or email their healthcare provider to both ask questions and schedule appointments. Unlimited access to personalized healthcare is available at your fingertips for an annual fee.

Learn more about our concierge medicine services  

TriStar Health Ask-A-Nurse

Healthcare concerns can arise at any time. Day or night, we want to be there for you, so our Ask-A-Nurse service allows our expert nurses to be available 24/7 to advise on topics ranging from cardiac care to children’s health to orthopedics and men’s and women’s issues. While they can not officially diagnose conditions, they can provide you peace of mind through informative answers to your questions.

Learn more about Ask-A-Nurse 

Share your story

We strive to help you get the compassionate, high-quality care you need and deserve. We would love to hear about your experience at our facility and how our caring staff made your time with us memorable.

Thank a TriStar Health employee

Our goal is to make your experience as positive and helpful as possible. If you would like to say thank you, our dedicated employees would be delighted to hear how they positively impacted your visit.
Image depicting the MyHealthONE application and the different features that are available within the app.
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MyHealthONE allows you to manage all parts of your healthcare easily and securely

  • View health records — lab results, physician notes, imaging reports and more
  • View your post-visit summary
  • Schedule a follow-up appointment
  • Share your health records with a physician or caregiver
  • And more
Create an account 
Image depicting the MyHealthONE application and the different features that are available within the app.

Download the MyHealthONE app on the App Store® or Google Play

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