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For visitors at TriStar Horizon Medical Center

Visitors to TriStar Horizon Medical Center can find information on visitor policies, hours and amenities for the main hospital, as well as info for our acute rehab, intensive care units and The Women's Pavilion.

Visitor policy

  • Patients are permitted two visitors in the building at a time.
    • We encourage visitors to coordinate their visits to prevent large groups from gathering in the cafeteria, lobbies, waiting rooms or other areas.
  • No visitors under the age of 12.*
  • Confirmed or suspected COVID-19 patients in inpatient and ICU settings may have up to two designated visitors during their stay, with appropriate PPE.*
    • We strongly encourage virtual visitation for patients who have been diagnosed with or are suspected as having COVID-19.
    • Visitors may not swap out throughout the day, except in end-of-life circumstances or if warranted by the situation.
  • Social distancing must be maintained in common spaces.

Circumstances may allow for specific exceptions to any visitation restrictions described on this webpage. Those circumstances include religious visitation as well as a designated support person for a patient with a disability to provide assistance with communication or other necessary components of the patient's treatment. All persons entering under an exception remain subject to appropriate infection control protocols.

Information for our visitors

This information is designed to answer some of the most frequently asked questions of our visitors.

General guidelines

  • Visitors with colds or experiencing flu-like symptoms (fever, cough, sore throat), or with any contagious disease should not visit hospitalized patients.
  • Only two visitors are allowed in the room at one time.
  • Visitors should maintain a quiet environment and avoid unnecessary noise.
  • Smoking is not permitted anywhere on the hospital campus, both inside and outside of buildings.

Visiting hours

Our general visiting hours are 9:00am until 9:00pm. Our Specialty Units have visiting hours as follows:

The Women's Pavilion

Family and friends visitation is set by the patient's attending physician or nurse/midwife. Siblings under 12 may visit if accompanied by an adult family member.

Acute rehab unit:

Monday - Friday: 5:00–9:00pm

Weekends: 11:00am–9:00pm

Please check with the nursing staff regarding patient's therapy schedule. Please notify the nursing staff when someone will be spending the night. Rolling cots are available for family members who stay overnight.

Intensive care

Because our ICU patients require a much higher level of care, policies differ from other areas of the hospital. Occasionally, our nurses may have to ask visitors to step out during regular visiting hours so we may provide the highest level of care to our patient. While we believe family and friends are essential to the healing process, please remember that caring for our patient is our top priority.

ICU visiting hours

  • 24/7 open visitation
  • Restricted to two (2) people at a time
  • Must be at least 13 years of age.

Parking

Visitor parking is located in front of the hospital, to the right of the East Pavilion, and in the parking lot beside the Emergency Department entrance. Please don't leave valuables in your car unattended and be sure to lock up when you leave the automobile.

Other amenities

We offer a range of amenities to make your stay with us as comfortable as possible.

Dining options

The Top of the Town cafeteria is located on the third floor in the West Pavilion. Its hours of operation are:

Monday through Friday

Breakfast Buffet: 7:00am – 9:00am

Lunch Buffet: 11:00am – 1:30pm

BEFORE any food or beverages (for guest or patient) are brought into a patient’s room, please check with the nurse FIRST. Patients may be on a strict diet and/or may be sensitive to sight and smell of food.

Vending areas

Vending machines are located outside of the cafeteria, next to the Emergency Department waiting area, next to the ICU waiting area, in Surgery waiting, next to the Women’s Pavilion waiting area, and on the lower level at Inpatient Rehab.

Wi-Fi access

Complimentary Wi-Fi is available for patients and visitors.

Chapel

The chapel is a quiet place for reflection, prayer and meditation. It is open 24 hours every day and is located on the first floor in the West Pavilion near the Volunteer Information desk.

For a Chaplain, call the operator by dialing "0".

Share your story

We strive to help you get the compassionate, high-quality care you need and deserve. We would love to hear about your experience at our facility and how our caring staff made your time with us memorable.

Thank a TriStar Health employee

Our goal is to make your experience as positive and helpful as possible. If you would like to say thank you, our dedicated employees would be delighted to hear how they positively impacted your visit.