Patient Information

A representative from our admitting department contacts each of our patients before their scheduled visit to make every effort for a smooth admittance process. If you have any questions, please call the Admitting Department at (615) 326-2424.

Our goal is to help you get settled and feel comfortable as quickly as possible. When you arrive at TriStar Horizon Medical Center for your stay or procedure, you will be greeted by an Admissions and Registration receptionist. You will be asked for the following:

• A list of your current medications, including over the counter medications and vitamins/ herbal supplements
• Insurance cards
• Photo ID
• If you have a health care proxy or living will, be sure to bring a copy with you to be placed in your medical record.

You will be given a hospital identification bracelet. Please check to see that the information on it is correct. Do not take the bracelet off until you have been discharged from the hospital. If the bracelet comes off for any reason, notify your nurse and ask for a new one.

Please note that contraband including drugs, alcohol and firearms or other weapons are not permitted on hospital property. We are proud to be a smoke-free campus — please leave tobacco products at home.

Patients and visitors are responsible for all personal belongings. Our hospital is not responsible for replacing lost or misplaced items, so we recommend that you bring only essential items to the hospital and leave valuables and jewelry at home. If you wear eyeglasses or dentures, please bring the appropriate storage containers.

Our case management team assists with arrangements for your discharge from the hospital, including:

• Any necessary home assistance from a visiting nurse
• Medical equipment or supplies
• Short-term nursing facility placement, if necessary

Whether you are having surgery yourself or a loved one is having surgery, we are here to help make the process as streamlined as possible. Most procedures are eligible for registration, and on the day of surgery, you may also register for surgery text messaging, a service which informs you of your loved one’s progress.

At all TriStar Health hospitals, we make sure interactions between patients and physicians have a unique personal touch by offering concierge medicine. It allows patients to call, text or email their healthcare provider to both ask questions and schedule appointments. Unlimited access to personalized healthcare is available at your fingertips for an annual fee.