For patients at TriStar Horizon Medical Center
We want your stay at your hospital to be as smooth and comfortable as possible. Here is your guide on what to expect before, during and after your time at TriStar Horizon Medical Center, from admitting to discharge.
Information, guidance and resources for our patients
Providing exceptional care for our patients is our top priority. At TriStar Horizon Medical Center, we are committed to creating an environment that is safe and comfortable for both our patients and their visitors. Our services and programs are designed to ensure your experience here is exceptional.
Patient policies and procedures
At TriStar Horizon Medical Center, we want you to have as much information as possible about the care you'll receive in our hospital and what to expect before, during and after your time with us.
Before you arrive
A representative from our admitting department contacts each of our patients before their scheduled visit to make every effort for a smooth admittance process. If you have any questions, please call the Admitting Department at (615) 326-2424.
When you arrive
Our goal is to help you get settled and feel comfortable as quickly as possible. When you arrive at TriStar Horizon Medical Center for your stay or procedure, you will be greeted by an Admissions and Registration receptionist. You will be asked for the following:
- A list of your current medications, including over the counter medications and vitamins/ herbal supplements
- Insurance cards
- Photo ID
- If you have a health care proxy or living will, be sure to bring a copy with you to be placed in your medical record.
You will be given a hospital identification bracelet. Please check to see that the information on it is correct. Do not take the bracelet off until you have been discharged from the hospital. If the bracelet comes off for any reason, notify your nurse and ask for a new one.
Please note that contraband including drugs, alcohol and firearms or other weapons are not permitted on hospital property. We are proud to be a smoke-free campus — please leave tobacco products at home.
Patients and visitors are responsible for all personal belongings. Our hospital is not responsible for replacing lost or misplaced items, so we recommend that you bring only essential items to the hospital and leave valuables and jewelry at home. If you wear eyeglasses or dentures, please bring the appropriate storage containers.
Our case management team assists with arrangements for your discharge from the hospital, including:
- Any necessary home assistance from a visiting nurse
- Medical equipment or supplies
- Short-term nursing facility placement, if necessary
We're here to answer any medical questions you have, like: Are my symptoms normal? Do I need to go to the emergency room (ER) or an urgent care? Is my child's fever too high? Are there new treatment options for my chronic condition? Just call our free, 24/7 help line — Ask-A-Nurse.
More resources for our patients
We offer a wide range of resources to ensure you get all the information you need to understand and be comfortable with your care.
Patient financial resources
Medical expenses affect everyone differently, and we want you to be able to understand all your options relating to your care. We offer information about our accepted insurance plans as well as our Patient Payment Estimator, which helps you determine the cost amount for an upcoming service.
Whether you are having surgery yourself or a loved one is having surgery, we are here to help make the process as streamlined as possible. Most procedures are eligible for preregistration, and on the day of surgery, you may also register for surgery text messaging, a service which informs you of your loved one’s progress.
Patient safety is our top priority, so we ensure efficiency in our emergency services, prevent infections and make sure you are treated by physicians and clinical staff of nationally-recognized quality standards. We also take numerous measures to effectively maintain our high safety standards, and we look forward to providing you with the best possible patient experience.
At all TriStar Health hospitals, we make sure interactions between patients and physicians have a unique personal touch by offering concierge medicine. It allows patients to call, text or email their healthcare provider to both ask questions and schedule appointments. Unlimited access to personalized healthcare is available at your fingertips for an annual fee.
TriStar Health Ask-A-Nurse
Healthcare concerns can arise at any time. Day or night, we want to be there for you, so our Ask-A-Nurse service allows our expert nurses to be available 24/7 to advise on topics ranging from cardiac care to children’s health to orthopedics and men’s and women’s issues. While they can not officially diagnose conditions, they can provide you peace of mind through informative answers to your questions.
Need a physician referral?
TriStar MedLine can help. We are available by phone Monday through Friday from 7:00am to 7:00pm CST.
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