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For patients at TriStar Skyline Medical Center

We want to make your time at our hospital as smooth and comfortable as possible. Discover all the ways TriStar Skyline Medical Center prepares patients with info about calling your nurse, having visitors and receiving flowers and other deliveries.

Patient policies and procedures

At TriStar Skyline Medical Center, we want you to have as much information as possible about the care you'll receive in our hospital. This includes what to expect before, during and after your time with us.

Calling your nurse

Your room is equipped with a nurse call system. If you need assistance, press the bedside call light (red button). A second call light is located in the bathroom for your convenience.

Confidentiality

We want to keep you, and any significant others you choose, informed about your care. However, we are not permitted to share any personal health information about you with anyone else, unless they can provide your individualized passcode. This is to protect your privacy. Additionally, if you have requested to be a "confidential patient", your name will not be listed in the hospital's Information Directory. This means if anyone calls or comes to visit you, we will not be able to confirm that you are here or your room number, and neither mail nor flowers can be delivered to your room.

Housekeeping linen changes

Patient rooms are cleaned daily by our Environmental Services staff. If you have any concerns, please share them with your nurse.

Mail and flower delivery

Any mail will be delivered to your room daily. Mail received after you've gone home will be forwarded to the address on your hospital record. Flowers are delivered to your room as they arrive at the hospital. If you are a patient in the Critical Care Unit (CCU), you may not receive flowers until you are transferred to a non-critical care unit. Please note: patients opting out of the facility directory will not receive flowers or mail. Mail is delivered daily and should be addressed as follows for patients at TriStar Skyline:

Patient First and Last Name
Patient Room Number
TriStar Skyline
3441 Dickerson Pike
Nashville, TN 37207

Receiving visitors

Visiting guidelines are in place to protect the privacy of patients, and to provide a restful, healing environment while allowing patients the comfort of welcomed visitors. Visiting hours depend on the unit but visitation is allowed during mealtime. Please check with the nursing staff regarding patient’s therapy schedule. A family member may stay overnight with a patient, but please notify the nursing staff. Rolling cots are available for any family members who may stay overnight.

Patient feedback

We are committed to delivering the highest quality care every time for every patient. Part of that commitment is an ongoing process for improving care, seeking out a general understanding of what patients experience while in the hospital.

In order to help us continue to improve patient care, you may be surveyed after discharge to share your experience, including the following:

  • Cleanliness of the hospital environment
  • Communication about medicines
  • Communication with doctors
  • Communication with nurses
  • Discharge information
  • Overall rating of the hospital
  • Pain management
  • Quietness of the hospital environment
  • Responsiveness of hospital staff
  • Willingness to recommend the hospital

Your comments are very valuable to us in our continued commitment to meet your expectations, and we carefully review all feedback reports.

Patient telephone information

A bedside phone is provided to you for local calls. To make a local call, please dial "9" plus the local number. Long distance calls cannot be charged to your room. Collect, credit card or third-party billed calls can be placed by dialing "0" and ask the operator for an outside line. Your family may reach you by calling the hospital at (615) 769-4636 and requesting to be connected to your room.

Patients with special needs

The hospital has access to interpreters for a variety of foreign languages, if needed. Through "World Wide Interpreter Service" we have access to interpretation for medical services in over 150 languages. Additionally, if you are deaf or hard of hearing, we will provide assistance with TTD phones. There is no cost to the patient for these services, so please contact your nurse for any further information.

Physician rounds

Please note that physicians make rounds every day; however, times may vary.

Private rooms with electronic beds

We offer all private rooms, which are designed to support your care, convenience and safety. All rooms have electronic beds with controls that regulate the bed height and raise and lower the head and knees. Your nurse will demonstrate the use of the controls. If you need further instruction or are unable to use the controls, please let the nurse know. The bedrails are for your protection and may be raised at night or during the day when you are resting. They may also be raised if you have undergone surgery or are taking certain medications. If you need them lowered for you, please call a nurse and do not attempt to leave your bed without assistance from the nursing staff.

Room conditions and equipment

Every effort is made to make sure that everything in your room is in proper working order and that you are comfortable. If you experience any problems with your room or the equipment in it (lights, TV, shower, air conditioner, bed, etc.), please notify your nurse, who will arrange to address the problem.

Decorative

Need a physician referral?

TriStar MedLine can help. We are available by phone Monday through Friday from 7:00am to 7:00pm CST.

 

More resources for our patients

We offer a wide range of resources to ensure you get all the information you need to understand and be comfortable with your care.

Patient financial resources

Medical expenses affect everyone differently, and we want you to be able to understand all your options relating to your care. We offer information about our accepted insurance plans as well as our Patient Payment Estimator, which helps you determine the cost amount for an upcoming service.

Learn more about our patient financial resources 

Surgical resources

Whether you are having surgery yourself or a loved one is having surgery, we are here to help make the process as streamlined as possible. Most procedures are eligible for preregistration, and on the day of surgery, you may also register for surgery text messaging, a service which informs you of your loved one’s progress.

Learn more about online preregistration 

Patient safety

Patient safety is our top priority, so we ensure efficiency in our emergency services, prevent infections and make sure you are treated by physicians and clinical staff of nationally-recognized quality standards. We also take numerous measures to effectively maintain our high safety standards, and we look forward to providing you with the best possible patient experience.

Concierge medicine

At all TriStar Health hospitals, we make sure interactions between patients and physicians have a unique personal touch by offering concierge medicine. It allows patients to call, text or email their healthcare provider to both ask questions and schedule appointments. Unlimited access to personalized healthcare is available at your fingertips for an annual fee.

TriStar Health Ask-A-Nurse

Healthcare concerns can arise at any time. Day or night, we want to be there for you, so our Ask-A-Nurse service allows our expert nurses to be available 24/7 to advise on topics ranging from cardiac care to children’s health to orthopedics and men’s and women’s issues. While they can not officially diagnose conditions, they can provide you peace of mind through informative answers to your questions.

Learn more about Ask-A-Nurse 

Ask-A-Nurse

We're here to answer any medical questions you have, like: Are my symptoms normal? Do I need to go to the ER or an urgent care? Is my child's fever too high? Are there new treatment options for my chronic condition? Just call our free, 24/7 help line — Ask-A-Nurse.

Patient-focused services

TriStar Skyline Medical Center offers a variety of services to complement your treatment plan in order to make sure your stay with us is as positive an experience as possible.

Hospitalist care

At TriStar Skyline Medical Center, our hospitalist begins working with you from the moment you walk through our doors and is with you every step of the way through discharge. No matter the situation, hospitalist care is here to make sure your quality of care remains top-notch and that your needs are met.

Patient medication record

In order to help our patients remember which medications they take, as well as the correct dosing, we have created the patient medication record for patients to download and complete. This record also helps your doctor craft the best possible treatment plan.
Image depicting the MyHealthONE application and the different features that are available within the app.
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MyHealthONE allows you to manage all parts of your healthcare easily and securely

  • View health records — lab results, physician notes, imaging reports and more
  • View your post-visit summary
  • Schedule a follow-up appointment
  • Share your health records with a physician or caregiver
  • And more
Create an account 
Image depicting the MyHealthONE application and the different features that are available within the app.

Download the MyHealthONE app on the App Store® or Google Play

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