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For visitors at TriStar Hendersonville Medical Center

To help ensure our patients get to connect with their friends and family, we encourage you to look over our COVID-19 related masking and visitor policies and guidelines, as well as our visitor services, including Wi-fi access and a chaplain.

Visitor policy

  • Patients are permitted two visitors in the building at a time.
    • We encourage visitors to coordinate their visits to prevent large groups from gathering in the cafeteria, lobbies, waiting rooms or other areas.
  • No visitors under the age of 12.*
  • Confirmed or suspected COVID-19 patients in inpatient and ICU settings may have up to two designated visitors during their stay, with appropriate PPE.*
    • We strongly encourage virtual visitation for patients who have been diagnosed with or are suspected as having COVID-19.
    • Visitors may not swap out throughout the day, except in end-of-life circumstances or if warranted by the situation.
  • Social distancing must be maintained in common spaces.

Circumstances may allow for specific exceptions to any visitation restrictions described on this webpage. Those circumstances include religious visitation as well as a designated support person for a patient with a disability to provide assistance with communication or other necessary components of the patient's treatment. All persons entering under an exception remain subject to appropriate infection control protocols.

Information for our visitors

For your convenience, we have put together some information to help answer your questions during your visit.

Wi-Fi access

Complimentary Wi-Fi is available for patients and visitors.


The chapel is a quiet place for reflection, prayer and meditation. It is open 24/7 and is located near the emergency room adjacent to Medical Office Building A.

To reach a Chaplain, call the operator at 00.

Share your story

We strive to help you get the compassionate, high-quality care you need and deserve. We would love to hear about your experience at our facility and how our caring staff made your time with us memorable.

Thank a TriStar Health employee

Our goal is to make your experience as positive and helpful as possible. If you would like to say thank you, our dedicated employees would be delighted to hear how they positively impacted your visit.