For patients at TriStar Hendersonville Medical Center
If you're planning a visit to TriStar Hendersonville Medical Center, we'll help you prepare with information on what to do before you arrive, our admissions process, packing recommendations and your care after discharge.
Information, guidance and resources for our patients
Patients are our passion. Your safety and comfort at TriStar Hendersonville Medical Center are critical to the success of your healthcare with us. We've curated programs and services to fit your medical needs.
We're here to answer any medical questions you have, like: Are my symptoms normal? Do I need to go to the ER or an urgent care? Is my child's fever too high? Are there new treatment options for my chronic condition? Just call our free, 24/7 help line — Ask-A-Nurse.
Discover our patient resources
At TriStar Hendersonville Medical Center, we want you to feel right at home with all of the information you need to make your stay as comfortable as possible.
What to expect when you arrive
Our goal is to help you get settled and feel comfortable as quickly as possible. When you arrive for your stay or procedure, you will be greeted by an admissions and registration receptionist. You will typically be asked for the following:
- A list of your current medications, including over-the-counter medications, vitamins and herbal supplements
- Insurance cards
- Photo ID
If you have a healthcare proxy or living will, be sure to bring a copy with you to be placed in your medical record.
You will be given a hospital identification bracelet. Please check to see that the information on it is correct. Do not take the bracelet off until you have been discharged from the hospital. If the bracelet comes off for any reason, notify your nurse and ask for a new one.
Please note that contraband, including drugs, alcohol and firearms or other weapons, are not permitted on hospital property. We are proud to be a smoke-free campus — please leave tobacco products at home.
Patients and visitors are responsible for all personal belongings. We are not responsible for replacing lost or misplaced items, so we recommend that you bring only essential items to the hospital and leave valuables and jewelry at home. If you wear eyeglasses or dentures, please bring the appropriate storage containers.
The majority of routine, outpatient and inpatient appointments are made through the central scheduling office. When calling to make an appointment, please have the following information available:
- Patient name
- Date of birth
- Home telephone
- Work telephone
- Procedure/test to be scheduled
- Type of insurance
- Insurance policy number (if applicable)
Central scheduling will request that a doctor's order be faxed or that patients bring the doctor's order with them on the day of testing. Patients who arrive for testing without a doctor's order (written or faxed) may have their test delayed. Confirm the order by contacting your doctor or their office.
Contact central scheduling at (615) 695-7227 or fax at (886) 771-1092.
Preparing for your imaging appointments
To get ready for an imaging appointment, we recommend the following:
- If you might be pregnant, please call (615) 338-1400 before your scheduled appointment time.
- Please don't forget to bring any X-rays your physician gave you.
- If you have had a previous reaction to X-ray IV contrast agents, please call the number above at least two to three days prior to your scheduled appointment.
- Please do not hesitate to call us with any questions regarding your exam or preparation for the exam. A technologist will be available should you need them.
- If you are unable to keep your appointment, you need to call (615) 695-7227 to notify and reschedule.
Computerized tomography (CT) preparation instructions
A CT scan takes X-rays of different angles of your body.
An intravenous injection may be required for your CT scan. You can take your daily medications can be taken, but do not consume solid food four hours prior to injection. However, it is encouraged to hydrate yourself, drinking eight to 10 full glasses of water the evening prior to your exam. If you have had a recent plain X-ray of the area to be scanned, please bring it with you.
CT abdomen and pelvis
Please arrive one hour prior to exam time in order to drink the oral contrast dye before the scanning begins. For exams related to kidney stone diagnosis, please arrive 15-20 minutes prior to exam for registration purposes.
- Morning appointment: Nothing to eat or drink after midnight the evening before your exam.
- Afternoon appointments: Nothing to eat or drink 4 hours prior to your scheduled appointment.
Do not eat or drink four hours prior to your scheduled appointment. Please bring any previous chest X-rays with you.
CT contrast study
Do not eat or drink four hours prior to exam time. You need to hydrate with water the evening prior to exam with eight to 10 full glasses.
Please bring previous X-rays with you.
CT non-contrast study
There are no restrictions or preparation.
- Barium enema: You must complete bowel prep prior to your exam. Please call the number above for more details unless your physician gave you instructions in their office.
- Barium swallow: Do not eat or drink four hours prior to exam time.
- Small bowel: Do not eat or drink after midnight.
- Upper GI series: Do not eat or drink after midnight.
General radiology procedures
- IVP: You must purchase magnesium citrate at least one day prior to your exam. Follow instructions on the bottle. Do not eat or drink anything eight hours prior to the exam. You may take any medications with water. Be sure to hydrate with water the evening prior to exam with at least eight to 10 full glasses of water.
- Mammogram: Do not use deodorants, powders, sprays, or ointments under the arms or on the breast the morning of your exam. Please bring any prior X-rays from outside facilities with you. If this is not possible, you will need to provide us with the information so we may obtain them for comparison.
- MRI: You may require an injection of contrast material. Be sure to hydrate with water the evening prior to exam with at least eight to 10 full glasses of water.
- MRI All: Please let the scheduler know at the time of making your appointment if you have a pacemaker, any implants, or have had any previous surgery in which you may have metal in your body or eyes. Please remove all jewelry prior to procedure.
- MRI abdomen and pelvis: Do not eat or drink four hours prior to exam time.
- Ultrasound pelvis and/or OB: For pelvic area and obstetrical exams, drink four 8-ounce glasses of water to be completed an hour before the exam (a full bladder is needed to visualize pelvic organs).
- Ultrasound abdomen and/or gallbladder: For gallbladder and abdominal studies (kidneys, liver, and pancreas), eat a low fat meal the evening before (no butter, cream, etc.). Do not eat or drink after midnight the night before the exam.
Need a physician referral?
TriStar MedLine can help. We are available by phone Monday through Friday from 7:00 am to 7:00 pm CST.
More resources for our patients
We offer a wide range of resources to ensure you get all the information you need to understand and be comfortable with your care.
Patient financial resources
Medical expenses affect everyone differently, and we want you to be able to understand all your options relating to your care. We offer information about our accepted insurance plans as well as our Patient Payment Estimator, which helps you determine the cost amount for an upcoming service.
Whether you are having surgery yourself or a loved one is having surgery, we are here to help make the process as streamlined as possible. Most procedures are eligible for registration, and on the day of surgery, you may also register for surgery text messaging, a service which informs you of your loved one’s progress.
At all TriStar Health hospitals, we make sure interactions between patients and physicians have a unique personal touch by offering concierge medicine. It allows patients to call, text or email their healthcare provider to both ask questions and schedule appointments. Unlimited access to personalized healthcare is available at your fingertips for an annual fee.
TriStar Health Ask-A-Nurse
Healthcare concerns can arise at any time. Day or night, we want to be there for you, so our Ask-A-Nurse service allows our expert nurses to be available 24/7 to advise on topics ranging from cardiac care to children’s health to orthopedics and men’s and women’s issues. While they can not officially diagnose conditions, they can provide you peace of mind through informative answers to your questions.
Our other helpful resources
We offer other resources to accommodate your needs.
MyHealthONE allows you to manage all parts of your healthcare easily and securely
- View health records — lab results, physician notes, imaging reports and more
- View your post-visit summary
- Schedule a follow-up appointment
- Share your health records with a physician or caregiver
- And more