For patients at TriStar NorthCrest
Welcome to TriStar NorthCrest Medical Center. As our patient, you can discover all of our resources, including chaplain services, patient advocate services and our cafeteria hours. We want your stay to be comfortable and convenient as you heal.
Information for our patients
At TriStar NorthCrest we are committed to delivering patient-focused care to our community while implementing patient safety initiatives that allow us to deliver the highest quality care. Our surgeons and other physicians are dedicated to utilizing the most advanced diagnostic techniques and a multidisciplinary approach to improve patient outcomes.
We're here to answer any medical questions you have, like: Are my symptoms normal? Do I need to go to the ER or an urgent care? Is my child's fever too high? Are there new treatment options for my chronic condition? Just call our free, 24/7 help line — Ask-A-Nurse.
Thank you for choosing TriStar NorthCrest for your healthcare needs. We want you to feel comfortable and confident when visiting our hospital, which is why we have provided you with information about everything from food to internet, housekeeping, chaplain services and more.
Thank you for trusting us
Welcome and thank you for choosing us for your healthcare needs. We are now part of TriStar Health, the region's largest healthcare provider across Middle Tennessee and Southern Kentucky.
We are proud of our organization and our team’s dedication to providing excellent care.
We understand that being in the hospital can be stressful. Our goal is to reduce your anxiety through clear communication during your stay. If there is anything we can do to make you and your family more comfortable while in our care, or if you have any questions or concerns, please speak up and bring them to the attention of nursing staff.
We have received recognition by The Joint Commission with the Gold Seal of Approval ® for Chest Pain Certification and Advanced Certification for Primary Stroke Centers. Our commitment to integrity, innovation, superior service, teamwork and stewardship drives us to serve you with the best care every day.
Thank you for allowing our team to care for you and your loved one.
Wishing you well,
Your TriStar NorthCrest Family
What to expect during your inpatient stay
Every effort will be made to ensure that everything in your room is in proper working order and that you are comfortable. If you experience any problems with your room or the equipment in it (lights, TV, shower, bed, etc.) please notify your nurse.
For more information about our hospital or policies, please call (615) 384-2411.
The information provided here will help you prepare for your visit. Please refer to our visitation guidelines for the most up-to-date information about guests at the hospital. These guidelines are in place to protect the privacy of patients, and to provide a restful, healing environment for those recovering from illness or injury.
Remember that you can register online before your surgery.
Calling your nurse
Your room is equipped with a nurse call system. If you need help, press the bedside call light (red button). A second call light is located in the bathroom for your convenience.
Leaving your room
Patients are requested to check with the nursing station before leaving the area. This is to ensure that we know where to locate you and to ensure that your physician has given approval.
Pastoral care and spiritual counseling can play an important role for both patients and families in times of illness and injury. Available 24 hours a day, a chaplain can be reached by notifying the nursing staff.
Our Environmental Services staff members clean patient rooms daily. If you have any concerns, please share them with your nurse.
We offer free WIFI throughout the hospital. Feel free to take advantage of this service to check your email, and stay up to date with your friends and family.
Mail and flower delivery
We will deliver any mail to your room daily. Mail received after you’ve gone home will be forwarded to the address on your hospital records. Flowers are delivered to your room as they arrive at the hospital. If you are in a critical care unit (CCU), you may not receive flowers until you are transferred to another unit.
Personal electrical equipment
Electrical personal grooming equipment such as hairdryers or curling irons are permitted for use in patient rooms. However, the staff must inspect all equipment before plugging them in to ensure they meet fire and safety requirements. Departments and/or nursing units may be more stringent in exercising this policy depending on individual patient needs. Under no circumstances will electrical equipment using a heating element like heating pads, electric blankets, irons, coffee pots or portable heaters be permitted for use within the facility.
Personal medical equipment
You may not bring personally owned, leased or rented medical equipment into the facility. Staff must obtain any equipment needed for medical care from an approved vendor.
Patient meals/in-room dining service
We are pleased to offer in-room dining to our patients. This unique dining experience allows you to make selections with the help of a culinary specialist. Rather than using a traditional menu, the culinary specialist will have information about your diet to help guide you through your meal choices. Our goal is to provide you with an excellent food services experience with individualized attention to your dietary needs.
Dial extension 4540 from a patient phone for a daily menu. The cafeteria offers breakfast, lunch and dinner with hot entrees, vegetables, desserts and a self-serve salad bar. Cafeteria hours are subject to change during the COVID-19 pandemic. Please check with the nursing staff before having visitors bring food or drinks for patients.
Breakfast: 7:15am – 9:00am
Lunch: 11:00am – 2:00pm
Dinner: 5:00pm – 6:00pm
Weekend and holiday hours
Breakfast: 7:15am – 9:00am
Lunch: 11:00am – 1:00pm
Security Guards are on duty 24 hours a day. You may see them patrolling the hospital and parking areas. If you would like escort services to your vehicle, or if you need to contact security, please call the hospital operator by dialing 00.
The patient advocate can be reached at (615) 384-6074 (or just dial 6074 from within the hospital). Please contact the patient advocate if you feel unsatisfied with your experience. Our patient advocate’s goal is to return your call within 24 business hours.
Accepted health plans and insurance
We understand that paying medical bills can be a complicated process. That's why we accept a wide range of different health plans and insurance carriers. Some of the insurance carriers we accept include BlueCross BlueShield, CIGNA, HCA Employee Benefit Plan, Oscar and many more.
Need a physician referral?
TriStar MedLine can help. We are available by phone Monday through Friday from 7:00am to 7:00pm CST.
More resources for our patients
We offer a wide range of resources to ensure you get all the information you need to understand and be comfortable with your care.
Patient financial resources
Medical expenses affect everyone differently, and we want you to be able to understand all your options relating to your care. We offer information about our accepted insurance plans as well as our Patient Payment Estimator, which helps you determine the cost amount for an upcoming service.
Whether you are having surgery yourself or a loved one is having surgery, we are here to help make the process as streamlined as possible. Most procedures are eligible for registration, and on the day of surgery, you may also register for surgery text messaging, a service which informs you of your loved one’s progress.
Patient safety is our top priority, so we ensure efficiency in our emergency services, prevent infections and make sure you are treated by physicians and clinical staff of nationally-recognized quality standards. We also take numerous measures to effectively maintain our high safety standards, and we look forward to providing you with the best possible patient experience.
At all TriStar Health hospitals, we make sure interactions between patients and physicians have a unique personal touch by offering concierge medicine. It allows patients to call, text or email their healthcare provider to both ask questions and schedule appointments. Unlimited access to personalized healthcare is available at your fingertips for an annual fee.
TriStar Health Ask-A-Nurse
Healthcare concerns can arise at any time. Day or night, we want to be there for you, so our Ask-A-Nurse service allows our expert nurses to be available 24/7 to advise on topics ranging from cardiac care to children’s health to orthopedics and men’s and women’s issues. While they can not officially diagnose conditions, they can provide you peace of mind through informative answers to your questions.
Share your story
Thank a TriStar Health employee
MyHealthONE allows you to manage all parts of your healthcare easily and securely
- View health records — lab results, physician notes, imaging reports and more
- View your post-visit summary
- Schedule a follow-up appointment
- Share your health records with a physician or caregiver
- And more