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For Visitors at TriStar Centennial Parthenon Pavilion

Connection with supportive friends and family is a vital piece of recovery from a mental health crisis, so we share information about visitation hours and policies at TriStar Centennial Parthenon Pavilion, as well as department phone numbers.

Information for our visitors

When preparing to visit a friend or family member in our care, it's important to keep the following information in mind so that you can spend plenty of quality time with your loved one.


To protect each patient's right to privacy, hospital policy and federal patient privacy laws require family members and friends to know the patient's room number in order to contact their loved ones while hospitalized. Patients who wish for family, friends or significant others to participate in their treatment and have access to protected information may sign a release of information stating who they want involved in their care and the level of access.

Special considerations

  • If you or a family member want to send flowers, no glass vases are permitted
  • No cell phones are allowed
  • No photography is allowed
  • No children under the age of 16 are permitted to visit.

Visitation hours

All treatment programs will have daily visitation between 6:00pm - 6:45pm

The Memory Care Program will have additional visitation between 12:30pm - 1:15pm

  • All our visitors must be 16 years of age or older.
  • Upon arrival at the treatment unit, visitors will sign in and give staff all items for safety evaluation.
  • If you arrive before visiting hours, you may wait in the lobby.
  • Please place all personal items including phones, cameras or other recording devices and purses in lockers prior to leaving the lobby.
  • Each patient may have two visitors at a time.
  • All weapons are prohibited.

Visitation may be restricted if issues of patient safety arise, or if clinically indicated.

1st Floor

Intensive Treatment Program: (Room code numbers 103-112) (615) 342-1498

Clinical Decision Unit: (Room code numbers 115-124) (615) 342-1499

2nd Floor

Senior Specialty Unit: (Room code numbers 201-212) (615) 342-2498

Neuro-Psychiatric Unit: (Room code numbers 213-224) (615) 342-2499

3rd Floor

Dual Stabilization Unit: (Room code numbers 301-310) (615) 342-3498

Adult Psychiatric Services: (Room code numbers 312-324) (615) 342-3499

4th Floor

Transitional Intensive Care Unit: (Room code numbers 401-407) (615) 342-4498

Geriatric Unit: (Room code numbers 413-421) (615) 342-4499


From I-65: Take Exit 209/Charlotte Avenue Drive west on Charlotte Avenue (away from downtown). Turn left on 24th Avenue, which dead ends into the main entrance for TriStar Parthenon Pavilion at 2401 Parman Place.

Share your story

We strive to help you get the compassionate, high-quality care you need and deserve. We would love to hear about your experience at our facility and how our caring staff made your time with us memorable.

Thank a TriStar Health employee

Our goal is to make your experience as positive and helpful as possible. If you would like to say thank you, our dedicated employees would be delighted to hear how they positively impacted your visit.