Patient information

We accept all forms of government insurance from the U.S., Canada and other countries. We also accept Medicare, Medicaid, Civilian Health and Medical Program of the Uniformed Services (CHAMPUS), and workers compensation.

Advance directives are legal documents that allow you to give directions for your future medical care. Advance directives help you protect your right to request or refuse care.

We respect the dignity and pride of each individual we serve. We want our patients to be informed of their rights, responsibilities, and have access to contacts for complaints and grievances.

As the only behavioral health hospital in the state connected to a tertiary medical center, TriStar Centennial Parthenon Pavilion is able to provide a full continuum of mental health and medical services, with assessment and referral services provided by the TriStar Behavioral Health Call Center.

Individualized recovery plans are developed for each patient by the team of psychiatrists, psychiatric nurses, certified nursing technicians, clinical pharmacists, counselors, social workers, utilization reviewers, dieticians, chemical dependency counselors, chaplains, psychologists, and certified recreation, art, and music therapists.

The recovery team works to educate both patients and their families about the symptoms of their illness, factors which led to hospitalization, and the aftercare needed to prevent relapse. Discharge planning begins upon admission, with a thorough evaluation of the patient’s needs, available resources and assessment of any possible barriers to maintaining stability. Discharge planning not only involves follow-up treatment needs, but also housing needs, including supervised settings such as group homes, assisted living, long term care, or skilled nursing facilities.

All programs are based on the belief that mental illness is treatable in a supportive, therapeutic environment.

At all TriStar Health hospitals, we make sure interactions between patients and physicians have a unique personal touch by offering concierge medicine. It allows patients to call, text or email their healthcare provider to both ask questions and schedule appointments. Unlimited access to personalized healthcare is available at your fingertips for an annual fee.

Healthcare concerns can arise at any time. Day or night, we want to be there for you, so our Ask-A-Nurse service allows our expert nurses to be available 24/7 to advise on topics ranging from cardiac care to children’s health to orthopedics and men’s and women’s issues. While they can not officially diagnose conditions, they can provide you peace of mind through informative answers to your questions.