Learn what you to expect when you or a loved one visit us for behavioral healthcare, with information on our admitting and intake process, what to pack for your stay, outpatient treatment and how we follow up after you're discharged.
Information and guidance for our patients
When preparing for either inpatient or outpatient care it's important to have an idea of what you need to bring and what to expect at admission so that you can as comfortable as possible.
We're here to answer any medical questions you have, like: Are my symptoms normal? Do I need to go to the ER or an urgent care? Is my child's fever too high? Are their new treatment options for my chronic conditions? Just call our free, 24/7 help line — Ask-A-Nurse.
Behavioral health admitting process
At TriStar Centennial Parthenon Pavilion, we know that understanding the care you will receive with us is a major element of feeling confident throughout your time with us, from admission onward.
More about our hospital
As the only behavioral health hospital in the state connected to a tertiary medical center, TriStar Centennial Parthenon Pavilion is able to provide a full continuum of mental health and medical services, with assessment and referral services provided by the TriStar Behavioral Health Call Center.
Individualized recovery plans are developed for each patient by the team of psychiatrists, psychiatric nurses, certified nursing technicians, clinical pharmacists, counselors, social workers, utilization reviewers, dieticians, chemical dependency counselors, chaplains, psychologists, and certified recreation, art, and music therapists.
Goals of mental health care
The recovery team works to educate both patients and their families about the symptoms of their illness, factors which led to hospitalization, and the aftercare needed to prevent relapse. Discharge planning begins upon admission, with a thorough evaluation of the patient’s needs, available resources and assessment of any possible barriers to maintaining stability. Discharge planning not only involves follow-up treatment needs, but also housing needs, including supervised settings such as group homes, assisted living, long term care, or skilled nursing facilities.
All programs are based on the belief that mental illness is treatable in a supportive, therapeutic environment.
Need a physician referral?
TriStar Medline can help. We are available by phone Monday through Friday from 7:00am to 7:00pm CST
More resources for our patients
We offer a wide range of resources to ensure you get all the information you need to understand and be comfortable with your care.
Patient financial resources
Medical expenses affect everyone differently, and we want you to be able to understand all your options relating to your care. We offer information about our accepted insurance plans as well as our Patient Payment Estimator, which helps you determine the cost amount for an upcoming service.
Patient safety is our top priority, so we ensure efficiency in our emergency services, prevent infections and make sure you are treated by physicians and clinical staff of nationally-recognized quality standards. We also take numerous measures to effectively maintain our high safety standards, and we look forward to providing you with the best possible patient experience.
At all TriStar Health hospitals, we make sure interactions between patients and physicians have a unique personal touch by offering concierge medicine. It allows patients to call, text or email their healthcare provider to both ask questions and schedule appointments. Unlimited access to personalized healthcare is available at your fingertips for an annual fee.
TriStar Health Ask-A-Nurse
Healthcare concerns can arise at any time. Day or night, we want to be there for you, so our Ask-A-Nurse service allows our expert nurses to be available 24/7 to advise on topics ranging from cardiac care to children’s health to orthopedics and men’s and women’s issues. While they can not officially diagnose conditions, they can provide you peace of mind through informative answers to your questions.
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