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For visitors at TriStar Summit Medical Center

Having visitors is helpful for our patients' recovery, so we encourage connection with loved ones and share our visitor policies, hours and amenities for the departments within our hospital.

Visitor policy

Effective Monday, June 20, TriStar Summit has instituted the following modified visitation hours.

We are committed to the health and safety of our patients, families and community. We recognize the role loved ones play in the healing process and are committed to providing our patients with an environment that is both warm and supportive, and designed to safely reduce the transmission of COVID–19. A limited visitor policy remains in place and virtual/spatially distanced visits are strongly encouraged.

Inpatients are allowed two visitors, with some exceptions (see below).

Confirmed or suspected COVID–19 patients may have ONE visitor at the bedside at a time. Visitors must check in at the Nurses' Station for personal protective equipment and assistance.

  • Inpatient Visiting hours are 6:00am – 9:00pm daily
  • ICU visiting hours are 9:00am – 4:00pm daily
  • Children <12 years old will not be permitted
  • Labor and Delivery patients are allowed up to three visitors at one time
    • No children under the age of 2 are allowed to visit the Women’s Center unless approved by the unit’s leadership
    • Visitation of children (non-siblings) must be coordinated in advance with the patient’s nurse
    • The number of visitors must not impede patient care
  • NICU visiting hours are 24/7 except between 6:00am – 7:30am and 6:00pm – 7:30pm
    • Sibling visitors must be under the direct supervision of an adult parent or family member at all times
    • No siblings under the age of 2 are allowed to visit the NICU unless approved by the unit’s leadership
  • End of life situations can be discussed at the discretion of the nurse leader and/or the AOC
  • Same Day Surgery patients are allowed one visitor to remain with them throughout their procedure.

*Virtual and spatially distanced visits remain strongly encouraged. Using devices for ‘Virtual’ visits is the safest option to reduce transmission. If visiting in person is permitted by policy, remaining ‘Socially Distanced’ and using the appropriate PPE is required.

Thank you for your continued understanding and support!

Circumstances may allow for specific exceptions to any visitation restrictions described on this webpage. Those circumstances include religious visitation as well as a designated support person for a patient with a disability to provide assistance with communication or other necessary components of the patient's treatment. All persons entering under an exception remain subject to appropriate infection control protocols.

Information for our visitors

The information provided here will help you prepare for your visit. Visiting guidelines are in place to protect the privacy of patients, and to provide a restful, healing environment while allowing patients the comfort of welcomed visitors.

General guidelines

  • Visitors with colds or experiencing flu-like symptoms (fever, cough, sore throat), or with any contagious disease should not visit hospitalized patients.
  • Only two visitors are allowed in the room at one time.
  • Visitors should maintain a quiet environment and avoid unnecessary noise.
  • Smoking is not permitted anywhere on the hospital campus, both inside and outside of buildings.

Visiting hours

Our general visiting hours are from 11:00am — 9:00pm daily. After 9:00pm visitors will be allowed in the hospital only after signing in at the Emergency Department registration desk where they must obtain a Visitor Pass. Our Specialty Units have visiting hours as follows:

Intensive Care Unit:

Visitation is restricted to two family members per patient at a time during the following times for *30 minutes:

  • 9:00am — 11:00am
  • 1:00pm — 5:00pm
  • 8:00pm — 9:00pm

*These hours may vary during emergency situations

Recovery room

The recovery room does not allow visitors. Patients may be visited when they return to their rooms.

Women’s Center

Visiting hours begin at 9:00am and conclude at 9:00pm each day. All visitors must be at least 12 years old (exception: siblings of the newborn who are under the age of 12 are permitted).

Wi-Fi access

Complimentary Wi-Fi is available for patients and visitors.

Chapel

The chapel is a quiet place for reflection, prayer and meditation. It is open 24 hours every day and is located in the Visitor Entrance lobby on the first floor of TriStar Health near the Volunteer Information desk. For a Chaplain call the operator, “0”.

Share your story

We strive to help you get the compassionate, high-quality care you need and deserve. We would love to hear about your experience at our facility and how our caring staff made your time with us memorable.

Thank a TriStar Health employee

Our goal is to make your experience as positive and helpful as possible. If you would like to say thank you, our dedicated employees would be delighted to hear how they positively impacted your visit.