Patient information

We accept all forms of government insurance from the U.S., Canada and other countries. We also accept Medicare, Medicaid, Civilian Health and Medical Program of the Uniformed Services (CHAMPUS), and workers compensation.

Advance directives are legal documents that allow you to give directions for your future medical care. Advance directives help you protect your right to request or refuse care.

We respect the dignity and pride of each individual we serve. We want our patients to be informed of their rights, responsibilities, and have access to contacts for complaints and grievances.

We pave the way for a smooth admission, treatment, and discharge process so you feel confident in every step of your journey with us.

Before your hospital admission

Before you even enter the hospital, a number of preparations will be made via phone, including:

• If you insurance plan requires pre-approval for the treatment(s) you'll receive with us, our doctor's office staff will help get approval from your insurance provider. Ask your insurance provider about costs for which you will be responsible.
• Hospital staff will review your health history.
• Your nursing needs, anesthesia needs (if having surgery), and other care will be planned.
• Appointments will be made for any needed pre-operative diagnostic tests.
• Use this time to ask any questions you may have, including payment plans available.
• You may wish to prearrange to have a family member or friend pick you up and bring you home the day you will be discharged. If you need help with transportation, please ask us how we can help.

The night before your surgery

• If you are having surgery, please make sure not to eat or drink anything (even water) after midnight before your surgery.
• Your doctor may give you additional instructions.

Leave these items at home

• Valuables such as jewelry, money, credit cards, etc. The hospital will not assume responsibility for valuables brought into the facility.
• Electrical appliances. (If you have a specific need, please talk with your nurse.)
• You may bring your glasses, dentures, hearing aids, etc., but the hospital cannot be responsible for breakage or loss of items kept in your room.

Your doctor arranges for your admission, decides what tests and procedures you receive, prescribes your medications and diet in the hospital, and decides when you are ready to be discharged. It is important that you understand your healthcare, so we encourage you to have discussions with your doctor while you are here.

Outpatient testing

Make sure your doctor has called the hospital to order the procedure. Or, if the doctor gives the order to you, be sure to bring it with you when you report for testing.

Advance directives

If you have a Living Will, bring a copy when you report to Admitting. If you want to have one in your medical file, the Admitting Office has forms available.

Insurance information

Please bring your insurance card when you are admitted. We make a copy of it so we can bill your insurer directly for your covered benefits. Be prepared to pay your copayments and deductibles, but do not bring large amounts of cash with you.

It is important that you understand what your insurance covers and where you can go for care. Many insurance plans require pre-certification before admission. To avoid reduced benefits, call your insurance company to verify your coverage and make sure your authorizations are in order.

If you have questions concerning your insurance, payment arrangements, etc., you may contact our Financial Counseling Office at (615) 316-3416.

During your stay

We are committed to providing the very best care during your stay.

• Your doctor will visit you as much as needed based on your condition and recovery.
• Our nurses will make sure you receive the care your doctor orders.
• If you have concerns about the care you receive or actions of our staff, please contact the unit manager or director.
• If you are at risk for falling, please be sure to follow instructions to keep you safe.
• Each person who cares for you will wear an identification badge.
• We are committed to maintaining your privacy and confidentiality.

Room, TV and telephone

There is no additional charge for your private patient room, TV and local phone calls. You must call collect or charge long distance calls to your home number or credit card. Sorry, we cannot add them to your hospital bill.

Our Case Management team assists with arrangements for your discharge from the hospital, including:

• Any necessary home assistance from a visiting nurse.
• Medical equipment or supplies.
• Short-term nursing facility placement, if necessary.

Whether you are having surgery yourself or a loved one is having surgery, we are here to help make the process as streamlined as possible. Most procedures are eligible for registration, and on the day of surgery, you may also register for surgery text messaging, a service which informs you of your loved one’s progress.

At all TriStar Health hospitals, we make sure interactions between patients and physicians have a unique personal touch by offering concierge medicine. It allows patients to call, text or email their healthcare provider to both ask questions and schedule appointments. Unlimited access to personalized healthcare is available at your fingertips for an annual fee.

Healthcare concerns can arise at any time. Day or night, we want to be there for you, so our Ask-A-Nurse service allows our expert nurses to be available 24/7 to advise on topics ranging from cardiac care to children’s health to orthopedics and men’s and women’s issues. While they can not officially diagnose conditions, they can provide you peace of mind through informative answers to your questions.