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Financial assistance

TriStar Health offers many forms of financial assistance for patients without healthcare insurance needing emergent or non-elective services.

Financial assistance for uninsured patients

offers many forms of financial assistance for patients without healthcare insurance needing emergent or non-elective services. We offer a charity discount policy and an uninsured discount policy to qualifying patients.

Prior To Your Call

Before calling, please contact your physician's office to get the specific diagnosis or procedure description.

When you call our Service Center, please have the following information available, so that we can provide you with the most accurate estimate possible:

  • Description of services needed - we will need to know as much information as possible about the specific services as described by your physician.
  • Type of Services needed - we need to know if you will be admitted to the hospital as an inpatient overnight, or if you are expected to be treated on an outpatient basis.
  • Physician/Specialist Name - for example, if you are having surgery, we will want to know the surgeon's name.

Charity discount policy

Financial relief may be available to patients who have received non-elective care, do not qualify for state or federal assistance and cannot establish partial payments or pay their balance. In most cases, this will apply to patients who fall between zero and 200 percent of the federal poverty level. Patients who meet this qualification and can provide sufficient supporting documentation will have a 100 percent charity discount processed.


We also have an expanded financial assistance policy that may reduce the amount owed for patients with balances greater than $1,500 whose documented income is between 201 and 400 percent of the federal poverty level.

To determine if non-elective services you received could be eligible for either full charity or partial charity, please contact your hospital.

Some locations may have identified additional criteria for charity eligibility in addition to federal poverty levels, such as high medical costs and more lenient income level criteria. To verify your eligibility for assistance under this policy, please contact your hospital.

No charity discount can be applied to any account with any outstanding payer liability. The hospital must validate that any portion of the patient's medical services that a third party can pay is paid and posted to their account, including:

All Medicare accounts and all non-Medicare inpatient accounts are required to have supporting income verification documentation. Medicare requires independent income and resource verification for a charity care determination with respect to Medicare beneficiaries (PRM-I � 312).

Income verification

Medicare beneficiaries are required to complete the financial assistance application and verify their income with documentation from the most current year's federal tax return. Any patient/responsible party unable to provide his/her most recent federal tax return must provide two pieces of supporting documentation from the following list to meet this income verification requirement:

  • Copy of all bank statements for the last three months
  • Current credit report
  • Most recent employer pay stubs
  • State income tax return for the most current year
  • Written documentation from income sources

Uninsured discount policy

Self-pay patients will receive an "uninsured discount," excluding patients receiving elective cosmetic procedures and facility designated self-pay flat rate procedures. The uninsured discount is similar to a managed care discount and is limited to patients who do not have a third-party payer source of payment and/or do not qualify for Medicaid, charity or any other discount program the facility offers. The amount of the discount offered may vary by location based on state requirements, patient income levels and local rates.

At the time of service, patients will be asked to make payment in full or establish monthly payment arrangements for the patient liability amount.

Patients confirmed to be uninsured (or their responsible party) will be presented with an uninsured patient information document that provides information on the uninsured discount policy and other available discounts and payment options. This document will outline the process for uninsured discounts and inform the patient of additional account resolution options, such as monthly payment plans. The patient/responsible party will be asked to sign and date the document at the time of service.

Payment expectations

Similar to your visits to your physician's office, we request payment at the time of service or when you pre-register. If you are ineligible for Medicaid or Financial Assistance and cannot pay your entire estimated bill, we will work with you to set up payment arrangements. If, after your services are received, any additional payment is due, we will send you information about any amount you may still owe. We accept all major forms of payment.

HCA Florida Healthcare makes no guarantees regarding the accuracy of the pricing information provided herein. The pricing information provided by this website is strictly an estimate of prices, and HCA Florida Healthcare cannot guarantee the accuracy of any estimates. All estimates are based on information provided by a prospective patient and do not include, among other things, any unforeseen complications, additional tests or procedures, and non-hospital related charges, any of which may increase the ultimate pricing for the services provided. Any prospective patient should understand that a final bill for services rendered at HCA Florida Healthcare may differ substantially from the information provided by this website.