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For patients at TriStar Ashland City Medical Center

Visiting TriStar Ashland City? Check out our patients and visitors section for visiting hours, accommodations and more.

Patient policies and procedures

We want your hospital stay to go smoothly — that's why we offer information to help you understand what to expect.

Before your hospital admission

Before you even enter the hospital, several preparations occur over the phone, including:

  • Your doctor's office staff helps you get approval from your insurance provider because some plans require pre-approval. Ask your insurance provider about costs for which you will be responsible.
  • Hospital staff reviews your health history.
  • We plan your nursing and other specific care needs.
  • If having surgery, we plan your anesthesia needs.
  • We schedule appointments for any needed pre-operative diagnostic tests.
  • You can use this time to ask any questions you may have, including available payment plans.
  • You may choose to arrange to have a family member or friend pick you up and bring you home when your doctor discharges you. If you need help with transportation, please ask us.

The night before your surgery

If you are having surgery, please make sure not to eat or drink anything — even water — after midnight before your surgery. Your doctor may give you additional instructions.

Leave valuables such as jewelry, money and credit cards at home. You may bring your glasses, dentures, hearing aids or other assistive devices, but the hospital will not be responsible for breakage or loss of items kept in your room. Please speak with your nurse if you need to bring any electrical appliances.

During your stay with us

We are committed to providing the very best care during your stay while maintaining your privacy and confidentiality. So you can more easily get to know and have confidence in the people around you, each person who cares for you will wear an identification badge.

Here are some other ways our team and you can be proactive to ensure you get what you need during your time with us:

  • Our nurses make sure you receive the care your doctor orders, and your doctor will visit you as much as needed based on your condition and recovery.
  • Your doctor arranges for your admission, decides what tests and procedures you receive, prescribes your medications and diet in the hospital and decides when you are ready to go home. But we want you to fully understand those decisions, so it is important for you to discuss your care with your doctor while you are hospitalized.
  • If you are at risk of falling, please follow instructions to keep you safe.
  • If you have concerns about the care you receive or the actions of our team, don't hesitate to get in touch with the unit manager or director.

About TV and phone calls: There is no additional fee for your private patient room, TV and local phone calls. You must call collect or charge long-distance calls to your home number or credit card. We are not able to add them to your hospital bill.

Insurance information

We know dealing with insurance and financial information can be an overwhelming part of getting healthcare. That's why we work to help you know what to expect you each step of the process.

Bring your insurance card when you are admitted. We make a copy of it to bill your insurer directly for your converted benefits. Your co-payments are expected at this time.

It is important to understand what your insurance covers and where you can go for care. Many insurance plans require pre-certification before admission. To avoid reduced benefits, call your insurance company to verify your coverage and ensure your authorizations are in order.

If you have questions concerning your insurance or payment arrangements, you may contact our financial counseling office at (615) 342-1545.

Advanced directives

If you have a living will, bring a copy when you report to Admitting. If you want one in your medical file, our admitting team has forms available.

Outpatient testing

Make sure your doctor has called the hospital to order the procedure. Or, if the doctor gives the order to you, be sure to bring it with you when you report for testing.

Visiting guidelines

To reduce the spread of respiratory illnesses, we take various precautions to protect you and your visitors. Visitor guidelines are in place to protect your privacy and provide a comfortable environment while you heal in the comfort of your loved ones.


Need a physician referral

TriStar MedLine can help. We are available by phone Monday through Friday from 7:00am to 7:00pm CST.


More resources for our patients

We offer a wide range of resources to ensure you get all the information you need to understand and be comfortable with your care.

Patient financial resources

Medical expenses affect everyone differently, and we want you to be able to understand all your options relating to your care. We offer information about our accepted insurance plans as well as our Patient Payment Estimator, which helps you determine the cost amount for an upcoming service.

Learn more about our patient financial resources 

Surgical resources

Whether you are having surgery yourself or a loved one is having surgery, we are here to help make the process as streamlined as possible. Most procedures are eligible for registration, and on the day of surgery, you may also register for surgery text messaging, a service which informs you of your loved one’s progress.

Learn more about online registration 

Concierge medicine

At all TriStar Health hospitals, we make sure interactions between patients and physicians have a unique personal touch by offering concierge medicine. It allows patients to call, text or email their healthcare provider to both ask questions and schedule appointments. Unlimited access to personalized healthcare is available at your fingertips for an annual fee.

TriStar Health Ask-A-Nurse

Healthcare concerns can arise at any time. Day or night, we want to be there for you, so our Ask-A-Nurse service allows our expert nurses to be available 24/7 to advise on topics ranging from cardiac care to children’s health to orthopedics and men’s and women’s issues. While they can not officially diagnose conditions, they can provide you peace of mind through informative answers to your questions.

Learn more about Ask-A-Nurse 


We're here to answer any medical questions you have, like: Are my symptoms normal? Do I need to go to the ER or an urgent care? Is my child's fever too high? Are there new treatment options for my chronic condition? Just call our free, 24/7 help line — Ask-A-Nurse.

Image depicting the MyHealthONE application and the different features that are available within the app.
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MyHealthONE allows you to manage all parts of your healthcare easily and securely

  • View health records — lab results, physician notes, imaging reports and more
  • View your post-visit summary
  • Schedule a follow-up appointment
  • Share your health records with a physician or caregiver
  • And more
Create an account 
Image depicting the MyHealthONE application and the different features that are available within the app.

Download the MyHealthONE app on the App Store® or Google Play