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For patients at The Children's Hospital at TriStar Centennial

Our patients love having visitors. We work to help you make the most of your time with your loved ones. Knowing our visitor policy helps you become familiar with our schedule, amenities and essential hospital contact information.

Ask-A-Nurse

We're here to answer any medical questions you have, like: Are my symptoms normal? Do I need to go to the ER or an urgent care? Is my child's fever too high? Are there new treatment options for my chronic condition? Just call our free, 24/7 help line — Ask-A-Nurse.

Patient policies and procedures

We want to do all we can to help you prepare for your visit with us. Whether you are a patient or someone visiting a patient, we hope this knowledge is helpful.

Before your child's planned hospital admission

Before you even enter the hospital, our team makes some preparations via phone, including:

  • Your child's pediatrician's team gets approval from your insurance provider (some plans and procedures require pre-approval). Ask your insurance provider about costs you are responsible for.
  • Our hospital team reviews your child's health history.
  • Any nursing needs, anesthesia needs (if having surgery) and all other care is planned.
  • Appointments for any needed preoperative diagnostic tests are made. Use this time to ask any questions you may have, including available payment plans.

The night before surgery

If your child is having surgery, please make sure they do not eat or drink anything (even water) after midnight. You should also follow any additional instructions your child's doctor provides.

What you should bring

We make every effort to provide a relaxing environment for your child. As you prepare for their visit, consider bringing items to make them feel "at home." Do they have a favorite stuffed animal or toy? A favorite book? You should also bring personal necessities and toiletries (toothbrush, hairbrush, glasses, etc.)

It is also important to bring:

  • Proper identification and any legal documentation (power of attorney)
  • List of current medications
  • Insurance card

Each patient room has free wireless high-speed internet access you may connect to from a phone, laptop or tablet device.

Learn more about what to expect during your child's stay 

Child life services

We know a hospital can be a scary place for your little one. We offer child life services to help guide your child through the process of being in the hospital and help them understand what is happening and why. Additionally, we offer an autism and sensory-friendly program and presurgery tours and preparation.

To speak to a member of our child life team, please email us or call (615) 342-3296.

Decorative

Need a physician referral?

TriStar MedLine can help. We are available by phone Monday through Friday from 7:00am to 7:00pm CST.

 

More resources for our patients

We offer a wide range of resources to ensure you get all the information you need to understand and be comfortable with your care.

Patient financial resources

Medical expenses affect everyone differently, and we want you to be able to understand all your options relating to your care. We offer information about our accepted insurance plans as well as our Patient Payment Estimator, which helps you determine the cost amount for an upcoming service.

Learn more about our patient financial resources 

Surgical resources

Whether you are having surgery yourself or a loved one is having surgery, we are here to help make the process as streamlined as possible. Most procedures are eligible for registration, and on the day of surgery, you may also register for surgery text messaging, a service which informs you of your loved one’s progress.

Learn more about online registration 

Patient safety

Patient safety is our top priority, so we ensure efficiency in our emergency services, prevent infections and make sure you are treated by physicians and clinical staff of nationally-recognized quality standards. We also take numerous measures to effectively maintain our high safety standards, and we look forward to providing you with the best possible patient experience.

Concierge medicine

At all TriStar Health hospitals, we make sure interactions between patients and physicians have a unique personal touch by offering concierge medicine. It allows patients to call, text or email their healthcare provider to both ask questions and schedule appointments. Unlimited access to personalized healthcare is available at your fingertips for an annual fee.

TriStar Health Ask-A-Nurse

Healthcare concerns can arise at any time. Day or night, we want to be there for you, so our Ask-A-Nurse service allows our expert nurses to be available 24/7 to advise on topics ranging from cardiac care to children’s health to orthopedics and men’s and women’s issues. While they can not officially diagnose conditions, they can provide you peace of mind through informative answers to your questions.

Learn more about Ask-A-Nurse 

Recognizing our team members

We take pride in our team members providing you with excellent, comprehensive care.

The DAISY Award

The DAISY Award is a program rewarding and celebrating compassionate and expert care provided by nurses. DAISY Award honorees personify TriStar Health's remarkable patient experience and consistently demonstrate excellence in clinical expertise and care. If you feel you received exceptional care, you can submit your nurse for recognition.

Thank a TriStar Health employee

Our goal is to make your experience as positive and helpful as possible. If you would like to say thank you, our dedicated employees would be delighted to hear how they positively impacted your visit.
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MyHealthONE allows you to manage all parts of your healthcare easily and securely

  • View health records — lab results, physician notes, imaging reports and more
  • View your post-visit summary
  • Schedule a follow-up appointment
  • Share your health records with a physician or caregiver
  • And more
Create an account 
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Download the MyHealthONE app on the App Store® or Google Play

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