Patient Information

Before you even enter the hospital, our team makes some preparations via phone, including:

• Your child's pediatrician's team gets approval from your insurance provider (some plans and procedures require pre-approval). Ask your insurance provider about costs you are responsible for.
• Our hospital team reviews your child's health history.
• Any nursing needs, anesthesia needs (if having surgery) and all other care is planned.
• Appointments for any needed preoperative diagnostic tests are made. Use this time to ask any questions you may have, including available payment plans.

If your child is having surgery, please make sure they do not eat or drink anything (even water) after midnight. You should also follow any additional instructions your child's doctor provides.

We make every effort to provide a relaxing environment for your child. As you prepare for their visit, consider bringing items to make them feel "at home." Do they have a favorite stuffed animal or toy? A favorite book? You should also bring personal necessities and toiletries (toothbrush, hairbrush, glasses, etc.)

It is also important to bring:

• Proper identification and any legal documentation (power of attorney)
• List of current medications
• Insurance card

Each patient room has free wireless high-speed internet access you may connect to from a phone, laptop or tablet device.

We know a hospital can be a scary place for your little one. We offer child life services to help guide your child through the process of being in the hospital and help them understand what is happening and why. Additionally, we offer an autism and sensory-friendly program and presurgery tours and preparation.

To speak to a member of our child life team, please email us or call (615) 342-3296.

Whether you are having surgery yourself or a loved one is having surgery, we are here to help make the process as streamlined as possible. Most procedures are eligible for registration, and on the day of surgery, you may also register for surgery text messaging, a service which informs you of your loved one’s progress.

At all TriStar Health hospitals, we make sure interactions between patients and physicians have a unique personal touch by offering concierge medicine. It allows patients to call, text or email their healthcare provider to both ask questions and schedule appointments. Unlimited access to personalized healthcare is available at your fingertips for an annual fee.